If you are not satisfied with the product(s) you have chosen, you may return them to us within 7 days of receipt. We will offer you an exchange or, if you prefer, a refund, provided that the product(s) are returned complete, in perfect condition, unused and in the original packaging. Please return your item(s) to: SSolo London (Returns), 75 Cloudesdale Road, Balham, London, UK, SW17 8ET.
For all returns, you are required to arrange and pay for the return of the product(s) to us . Shipping costs are non-refundable. If you need to return an order, please contact us first with details of why you want to return the product(s) and whether you seek an exchange or refund (if applicable) and within 2 days of receipt.
Once we have acknowledged notification, please pack the product(s) in a jiffy bag, ensuring they are complete, in perfect condition, unused, and in the original SSolo packaging.
When returning items , we recommend the use of the Royal Mail “Signed For” service or similar and to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.
We cannot exchange or refund customer damaged goods.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: SSolo London (Returns) 75 Cloudesdale Road, Balham, London, UK, SW17 8ET.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We want your purchase to be perfect first time. To ensure you select the best fit, we have provided the following Size Guide.
Our jewellery comes in 2 standard sizes - Regular & Large.
Please ensure you order the correct size based on the following information:
Take a tape measure, or piece of string, and wrap it around your wrist where a bracelet would sit (as per our illustration).
Take a note of the circumference and compare it to our standard jewellery measurements below.
Regular: Up to 18.5cm Wrist Circumference
Large: Up to 20cm Wrist Circumference
If your wrist circumference is 16cm or smaller, please contact us for stock availability.